REFUND POLICY 

Effective Date: 23 January 2025

This Refund Policy (the “Policy”) outlines the conditions, procedures, and eligibility criteria under which NOOR FOR CONSULTANCY AND DEVELOPMENT FZCO (“we”, “us”, or “our”) will consider and grant a refund for our products and services (the “Services”). This Policy is an integral part of the Terms of Use (which we kindly request you to read) and is accepted by you as a part thereof.

1. GENERAL REFUND POLICY

Refunds will be considered on a case-by-case basis, subject to the nature of the Services purchased, applicable law and this Policy. To request a refund, please contact us at [email protected] with your payment details, Service information, and the reason for your request.

2. ELIGIBILITY FOR REFUNDS

Refunds will only be granted subject to the following conditions:

• Individual Transformation Programs (One-on-One Coaching Programs/Sessions)

• Refunds will be issued only if you cancel your session at least 48 hours prior to the scheduled appointment.
• No refunds will be issued for cancellations made within 48 hours of the program or session.
• Rescheduling is permitted without additional charges, provided the request is made at least 24 hours in advance.
• In the event that we need to cancel or reschedule a program or session due to unforeseen circumstances, you will be notified at least 24 hours in advance, and you will be offered either a reschedule or a full refund.
  • Group Sessions and Programs
• A full refund will be provided if the refund request is made at least 7 calendar days before the scheduled start date of the group session or program.
• Refund requests made within 7 calendar days of the start date will be eligible for a 50% refund, at our sole discretion, depending on the nature of the request and the stage of the session or program preparation.
• No refunds will be issued after the program or session has commenced.
• If we cancel the program or session due to unforeseen circumstances, you will be entitled to a full refund or the option to transfer to an alternative program or session, if available.
  • Online Courses
• Refunds for online courses or digital products are only available if you have not accessed more than 10% of the course content or materials.
• Refund requests must be made within 7 calendar days of purchase.
• If you experience technical issues accessing the course, please notify us within 48 hours of the issue, and we will resolve it promptly. If the issue is not resolved within 7 calendar days, you will be eligible for a refund.
  • Corporate and Team Development Services
• Deposits for corporate and team development services are non-refundable.
• If you cancel a corporate service engagement at least 14 calendar days in advance, you may be eligible for a partial refund, subject to an administrative fee (as outlined in the specific service agreement, our offer to you or our invoice).
• Cancellations made within 14 calendar days of the scheduled service date may result in forfeiture of the deposit or payment, depending on the contract terms.

3. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds under any circumstances:

• Customized coaching plans, personalised services, or any bespoke offerings that have already commenced or been executed.
• Downloadable resources, eBooks, or any digital products once they have been accessed, downloaded, or used.
• Missed sessions, workshops, or programs due to personal scheduling conflicts. However, you may reschedule or transfer participation in accordance with our rescheduling policy. 

4. REFUND PROCESS

To request a refund, please follow these steps:

• Email us at [email protected] with your full name, payment details, and a detailed explanation of the reason for your request.
• We will review your refund request and respond within 7 business days.
• If your refund request is approved, the refund will be processed to the original payment method within 10-15 business days, depending on the financial institution’s processing time.
• In case of disputes or dissatisfaction with the decision, you may appeal within 5 business days from the response date by contacting our customer service department.

5. RESCHEDULING POLICY

If you need to reschedule a session or workshop:

• One-on-One Sessions: You may reschedule if you notify us at least 24 hours in advance without incurring any additional fees.
• One-on-One Transformational Program: You may reschedule 1 out of all pre-booked sessions once within 2 months of the program’s duration.
• Group Session and Programs: Participants can transfer to another available session or program, subject to availability and based on the session’s or program’s terms and conditions. If no transfer is available, we may issue a partial refund at our discretion.

6. AMENDMENTS TO THE POLICY

We reserve the right to amend or modify this Policy at any time to comply with the applicable law, enhance customer satisfaction or for other reasons. Any amendments will be posted on this Website with or without notice and will take effect immediately. It is your responsibility to review the Policy periodically for updates.

7. LEGAL COMPLIANCE

This Policy is designed to comply with the consumer protection laws of the UAE (applicable law). In the event of any conflict between the provision of this Policy and the applicable law or in case the applicable law provides regulation, which is a more favourable for you, the applicable law shall prevail and apply. In any case, all other provisions of this Policy, which do not conflict with the applicable law, remain valid and effective. 

8. TERMS OF USE

This Policy is an integral part of the Terms of Use. All matters, which are not covered by this Policy, shall be governed by the Terms of Use and apply to this Policy. All definitions, which are not directly defined in this Policy, shall have the meaning given to them in the Terms of Use.

9. CONTACTS

If you have any questions, comments or notices relating to this Policy, please get in touch with us at:

Email:           [email protected]

Address:      IFZA Business Park, DDP, Office 53683-001, Dubai, UAE.